Refunds & Changes

Every hamper we send is prepared with care and attention to detail. We want you to order with confidence, knowing exactly what to expect. If something doesn’t go to plan, the information below outlines how we’ll make it right.

✏️ Order Changes

Once an order has been submitted, we’re not always able to make changes. We recommend carefully reviewing your delivery details and message before checkout.

If you notice an error — such as an incorrect address or message — please contact us as soon as possible and we’ll do our best to assist.

🔄 Refunds

Refunds are deposited via your original payment method. Please allow up to 10 business days for funds to appear once processed.

📸 Damaged or Missing Items

While we take great care in packing, issues during transit can occasionally occur. If your order arrives damaged, incomplete, or not as expected, please contact us promptly.

• All claims must be submitted within 2 business days of delivery
• Please include your order number and clear photos of the issue
• We may not be able to assess claims submitted after this timeframe

🚚 Delivery

All orders are delivered via third-party courier services and take 2-6 business days - depending on your location, delivery zone, and other factors such as weather conditions, public holidays, and courier capacity orders may exceed this timeframe occasionally.

🔀 Product Substitutions

Where a particular product is unavailable a substitute of equal or greater value may be provided without impacting the overall quality and style of the hamper.